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How gee99 Handles Your Personal Information

When you open an account or deposit through bKash, Nagad, or Rocket, we collect certain information to keep your account running and your transactions secure.

Account data collected at registrationbKash, Nagad, Rocket transaction recordsCookie and session tracking disclosedYour right to request data accessContact path for privacy queries
gee99 How gee99 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about your personal data — whether that is a request to access what we hold, a correction request, or a concern about how a bKash or Nagad transaction record appears on your account — our support team handles privacy queries directly. You can reach us through any of the channels below. We aim to acknowledge privacy-related requests within a reasonable timeframe and resolve straightforward cases without unnecessary back-and-forth.

Live Chat Open the chat window from any page on gee99 to reach the support team. Identify your query as a privacy or data request at the start of the chat.
Email Support Send your data access or correction request to the support email listed in your account dashboard. Include your registered contact detail for faster matching.
Account Help Centre Log in, go to account settings, and use the Help section to submit a formal data query. This creates a tracked ticket so your request is not lost.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Privacy protection at gee99 is not a checkbox — it shapes how account data moves through every part of the platform, from the moment you enter your bKash number at the deposit screen to the session data logged when you check your account history on mobile. The four practices below cover the areas we get asked about most.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences through your browser settings at any time without losing your account access.

Account Security Measures

Account data is stored with encryption in transit and at rest. Login attempts are monitored, and unusual activity from a new device or IP triggers an additional verification step before access is granted.

Data Retention and Deletion

Active account data is retained while your account remains open. After account closure, personal data is removed once the applicable hold period passes, unless a lawful obligation in your region requires us to keep it longer.

Requesting Changes to Your Data

You can request a copy of the data we hold, ask us to correct inaccurate details, or request deletion where no legal hold applies. Submit via live chat, email or the account Help Centre — all three paths are monitored.

Common Questions About Your Privacy on gee99

These are the questions we hear most often from people who want to understand what happens to their data when they use gee99. If your question is not covered here, reach out through live chat or the account Help Centre and we will respond directly.

We collect your name, contact details and login credentials at registration. If you deposit via bKash, Nagad or Rocket, we also record the wallet reference and transaction amount tied to your account.

No. We record the transaction reference and wallet identifier shown by the payment rail, not your mobile banking PIN or password. Your wallet credentials stay between you and your payment provider.

Access is limited to staff who need it to process transactions, handle support requests or maintain account security. We do not grant open access to personal data across departments.

Yes. Submit a deletion request through live chat, email or the account Help Centre. We will act on it once any legally required hold period has passed for your account and region.

Session cookies keep your login active. Analytics cookies help us understand which pages work well. You can manage or block cookies in your browser settings; this does not close your account.

Your rights and our obligations depend on your local law and the eligible regions we serve. We apply the same data-handling standards across the platform, but specific legal rights vary by jurisdiction.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.